Customer service
Prostadine Customer Service: Tracking, Changes, Cancels
Prostadine customer service for placed orders runs through the BuyGoods default order desk at +1 (302) 200-3480 and the BuyGoods order lookup. Have your order ID ready for tracking, address changes, cancels, double charges and refunds. The website email cannot see orders. A tracking ID should arrive by email within about 60 hours.
Written by the Prostadine label deskUpdated
Who helps01
How do you reach Prostadine customer service?
Placed orders are handled by the order desk, not by this website.
Prostadine customer service for placed orders is the BuyGoods default order desk, reached at +1 (302) 200-3480. The vendor names BuyGoods as the retailer, and it runs the checkout (Prostadine contact page). Its hours are not printed.
The same desk handles tracking, address changes, cancels and refunds. The BuyGoods order lookup is the self-serve route (BuyGoods order lookup). Product questions go through the vendor's contact form instead.
This website cannot see your order. Our inbox, [email protected], answers only questions about the site, Mon-Fri 9:00am-5:00pm ET. The full set of routes sits on the contact page.
Tracking and refunds for placed orders
BuyGoods default order desk. Have your order ID ready.
Vendor and checkout help
Vendor contact form
BuyGoods order lookup
The vendor hides its email addresses from page readers. BuyGoods runs the checkout and order lookup.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
550 Madison Avenue, Floor 27
New York, NY 10022
Mail only. No walk-in sales.
Returns
70 Park Avenue, Floor 4
New York, NY 10016
The vendor's refund page lists 285 Northeast Ave, Tallmadge, OH 44278 (the vendor's refund page). Call first and ship only where the desk tells you, with your full name, email and order ID.
Four steps02
What is the fastest way to get an order problem solved?
Four steps: find the ID, try the lookup, call, then get it in writing.
The fastest way to solve an order problem is to arrive prepared. Most delays come from a missing order ID or from calling about something the desk cannot see without it.
- 1
Find your order ID
Open the order email or BuyGoods receipt and copy the order ID. Note the email and name used at checkout.
- 2
Try the order lookup
Enter your details in the BuyGoods order lookup to see status without waiting on a phone line.
- 3
Call the order desk
Call +1 (302) 200-3480 with the order ID and say the problem in one sentence.
- 4
Get it in writing
Ask for an email confirming any change, cancel or refund, and keep it with your packing slip.
Be calm and specific. A short, clear description, such as "ordered the 3-bottle pack on this date, no tracking ID yet", gets a quicker answer than a long story.
Tracking03
How do you check your Prostadine order status?
Use the BuyGoods order lookup or the tracking email, then call if neither helps.
Check your order status with the BuyGoods order lookup, or with the tracking ID the shipping page says arrives by email within about 60 hours (Prostadine shipping page). The carrier is not named, so the email is the only source for the tracking link.
US orders ship free and take 5-7 working days. International orders to Canada, the UK and Ireland, Australia and New Zealand cost $15.95 and take 10-15 working days (Prostadine shipping page). The 2-bottle pack shows $9.99 shipping on the sales page, which differs from the free US line, so ask the desk if you see a shipping charge you did not expect.
| Stage | Timing |
|---|---|
| Tracking ID by email | Within about 60 hours |
| US delivery | 5-7 working days |
| International delivery | 10-15 working days |
| Carrier | Not printed |
More on the Prostadine shipping page.
Changes04
Can you change a shipping address or cancel an order?
Possibly, but only the order desk can say, and sooner is better.
You can ask to change a shipping address or cancel an order, but no printed policy promises either. We found no cancel rule on the sales page or the vendor's help pages. Call the desk as soon as you place the order, before a tracking ID arrives.
If the order has shipped, a cancel may turn into a return. The 60-day guarantee then applies, and the vendor's refund page counts the 60 days from delivery (Prostadine refund page). Get any promise in writing.
- Address change: give the order ID, the old address and the new one.
- Cancel before shipping: ask for a cancel confirmation by email.
- Cancel after shipping: ask whether to refuse the parcel or return it.
Refund steps and the two conflicting return addresses are on the refund policy page.
Prostadine: from $49 a bottle2 fl oz (60 mL) dropper · 2, 3 or 6 bottles · 60-day money-back guarantee
See packsBilling05
What if you were charged twice?
Check for a pending hold first, then call the desk.
If you were charged twice, first check whether the second item is a pending hold, which often drops off on its own. A hold is not a charge. Wait a few days, then look again.
If both charges stay, call the order desk with your order ID and the date and amount of each charge. Ask for a written note of the fix. If it is not resolved, your card issuer can open a dispute.
Do not give your full card number to anyone who calls you. See the safety checks on the contact page.
Problems06
What if the bottle arrives damaged, or you cannot find your order ID?
Photograph everything and call the desk. Your order email holds the ID.
For a damaged bottle, a broken seal or a leak, do not take the drops. Photograph the bottle, the carton and the packing slip, then contact the desk with the order ID. Ask whether a replacement or a refund applies.
Find your order ID in the order confirmation email or the BuyGoods receipt. Search your inbox and spam folder for the sender and the product name. If you cannot find it, use the order lookup or ask the desk to search by email and name.
Customer service cannot judge symptoms. If you feel unwell after a dose, stop and ask a doctor. If you cannot pass urine at all, see blood in urine, or have fever with painful urination, get care the same day.
Check a bottle's codes on the batch verify page.
FAQ07
Order help questions
How do I check my order status?
Use the BuyGoods order lookup with your order details, or follow the tracking link in your email, which should arrive within about 60 hours (Prostadine shipping page). If neither works, call +1 (302) 200-3480 with your order ID. The website email cannot see orders.
How do I change my shipping address?
Call the order desk at +1 (302) 200-3480 as soon as you order, before a tracking ID arrives. No printed policy promises changes, so ask for a confirmation by email. Give the order ID, the old address and the new one.
Can I cancel an order?
Possibly. We found no printed cancel policy, so call the order desk right away with your order ID and ask for confirmation by email. If the order has shipped, the 60-day guarantee and return steps may apply instead (Prostadine refund page).
What do I need ready before calling?
Have your order ID, the name and email used at checkout, the pack you bought and the order date. Add photos for damage and your delivery date for refunds. Note the time of the call and the agent's name.
What if I was charged twice?
Check whether the second item is a pending hold, which often falls away within days. If both charges stay, call the order desk with the order ID and the date and amount of each charge. Your card issuer can open a dispute if it is not fixed.
How do I find my order ID?
Search your inbox and spam folder for the order confirmation email or the BuyGoods receipt, which carry the order ID. If you cannot find it, the order desk or the BuyGoods order lookup can help you locate the order by name and email (BuyGoods order lookup).
What if the bottle arrives damaged?
Do not take the drops. Photograph the bottle, carton and packing slip, then call the order desk with your order ID and ask about a replacement or refund. Keep every item until the desk confirms what to do.
Who wrote this08
Written and reviewed by
Pages built from the bottle front, the sales page and linked NIH, FDA, FTC and peer-reviewed sources.
Last updated . See our editorial standards and how we check reviews. This website is run by Goprostadine, a USA Authorized Prostadine Retailer, not by the manufacturer. We are paid when you buy through our order links.
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More about Prostadine
USA Authorized Prostadine Retailer
Ready to try Prostadine?
Show the bottle to your doctor first, as the sales page itself advises, then pick a pack. Bigger packs cost less per bottle, and the 60-day guarantee counts from delivery.
- Secure BuyGoods checkout
- 60-day money-back guarantee
- Ships from the U.S.
