Refund policy
Prostadine Refund Policy: Steps, Addresses and Timing
The Prostadine refund policy gives you 60 days from delivery to ask for your money back. The vendor's refund page says to email with Refund Request in the subject, send all bottles plus the packing slip, and pay return shipping. Refunds follow 5 to 10 days after the package arrives. Our brief lists a different phone route and address, so confirm first.
Written by the Prostadine label deskUpdated
The steps01
How do I get a Prostadine refund?
You ask the order desk in writing or by phone, then send the bottles back. The sales page promises a "100% Satisfaction 60-Day Money Back Guarantee" (Prostadine sales page). The vendor's refund page says the 60 days run from delivery, not from the day you ordered (Prostadine refund page).
Start with your order ID. It is in your confirmation email, or you can look it up on the BuyGoods order lookup (BuyGoods order lookup). Without it the desk cannot find your order.
The four steps below follow the vendor's refund page, with our phone route added from the brief.
- 1
Write to the desk
Email with Refund Request in the subject line, or call +1 (302) 200-3480 with your order ID. Do this inside 60 days of delivery.
- 2
Pack every bottle
The vendor's refund page asks for all bottles, empty or not, plus the packing slip. Keep a photo of both.
- 3
Ship with tracking
Return postage is yours to pay. Use a tracked service and keep the receipt until the money is back.
- 4
Wait for the refund
The refund page says processing starts 5 to 10 days after the package arrives. Keep your order email in case you need to follow up.
The vendor also suggests trying the product for 3 months first (Prostadine refund page). That is longer than the money-back window, so do not wait for it if you plan to ask for a refund.
What to send02
Can I get a Prostadine refund without returning the bottle?
No, we know of no route that skips the return. The refund page asks for all bottles, empty or not, plus the packing slip (Prostadine refund page).
The sales page FAQ words it more gently and says you can return what you have not used. The two do not match, and the desk is the only one who can say which rule applies to your order.
| Point | Vendor refund page | Sales page FAQ or our brief |
|---|---|---|
| Window | 60 days from delivery | 60 days; start not stated |
| How to ask | Email, subject Refund Request | Call +1 (302) 200-3480 with order ID |
| What to return | All bottles, empty or not, plus packing slip | "Return what you haven't used" |
| Return postage | Paid by the buyer | Not stated |
Photograph the bottles and the packing slip before you close the box. If you have already used the product, say so when you write.
Where it goes03
Where do I send a Prostadine return?
Send it to the address the desk gives you for your order. We found two, and they are far apart.
The vendor's refund page lists 285 Northeast Ave, Tallmadge, OH 44278 (Prostadine refund page). Our brief lists 70 Park Avenue, Floor 4, New York, NY 10016 as the returns address.
A box sent to the wrong address may never be credited, and you pay the postage to find out. A two-minute call to +1 (302) 200-3480 costs less than a second shipment.
Who pays? You do. The refund page says the buyer covers return shipping (Prostadine refund page). Choose a service with tracking, and keep the receipt and the tracking number with your order email.
Timing04
How long does a Prostadine refund take?
A refund takes at least a week and can take several. The vendor's refund page says processing starts 5 to 10 days after the package arrives (Prostadine refund page).
Our brief gives a shorter first step: 3 to 5 business days after the return is credited, then 5 to 10 days for the money to reach a card. Banks differ, so the last step is outside the desk's control.
- Day 0
Delivery. The 60-day count begins here, per the vendor's refund page.
- Any day up to 60
You email or call the desk and get a go-ahead on the address.
- Return in transit
You ship with tracking and pay the postage.
- Package arrives
Processing starts, within 5 to 10 days by the refund page.
- Card or bank
Your bank posts the credit, often another 5 to 10 days.
Ask for a written confirmation when the refund is issued, and check your statement.
Prostadine: from $49 a bottle2 fl oz (60 mL) dropper · 2, 3 or 6 bottles · 60-day money-back guarantee
See packsOther cases05
What if my order shows a different seller, or I want to cancel?
If your receipt names a different seller, that seller's policy applies, not this one. The vendor names BuyGoods as the retailer of the product (Prostadine contact page). We know of no authorized Amazon, Walmart, CVS, Walgreens, Target, GNC, Costco or eBay listing, and look-alike listings exist.
To cancel before shipping, call +1 (302) 200-3480 with your order ID right away. The vendor prints no cancel window, so the desk decides. Once a parcel is in transit you are in the refund route above.
Do not use the website inbox for orders. The Goprostadine email, [email protected], reaches the website team only. It cannot see orders, refunds or tracking.
Who to contact06
Who handles a Prostadine refund request?
The order desk handles it. It is the BuyGoods default order desk, with hours not printed, so call early in your day and have your order ID ready.
For vendor product questions there is a contact form, and the vendor hides its email addresses. The cards below show every route and what each one is for.
Tracking and refunds for placed orders
BuyGoods default order desk. Have your order ID ready.
Vendor and checkout help
Vendor contact form
BuyGoods order lookup
The vendor hides its email addresses from page readers. BuyGoods runs the checkout and order lookup.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
550 Madison Avenue, Floor 27
New York, NY 10022
Mail only. No walk-in sales.
Returns
70 Park Avenue, Floor 4
New York, NY 10016
The vendor's refund page lists 285 Northeast Ave, Tallmadge, OH 44278 (the vendor's refund page). Call first and ship only where the desk tells you, with your full name, email and order ID.
More help with placed orders sits on Prostadine customer service.
Checklist07
What should I do before I ship a Prostadine return?
Confirm three things with the desk, then pack. A short call saves a lot of trouble.
- Which return address applies to your order.
- Whether empty bottles must come back, and the packing slip with them.
- That your 60 days are still open, counted from the delivery date.
Then photograph the contents, ship with tracking and keep every email. Read the full Prostadine money back guarantee and compare packs on the pricing page.
If you stop Prostadine, nothing changes for your prescriptions. Never stop or alter a prescribed medicine without your doctor.
FAQ08
Prostadine refund questions, answered
How do I request a refund?
Email the vendor with Refund Request in the subject line within 60 days of delivery, or call +1 (302) 200-3480 with your order ID (Prostadine refund page). Say which pack you bought and attach your packing slip details. Keep a copy of every message you send.
Who pays return shipping?
You do. The vendor's refund page says the buyer pays return postage (Prostadine refund page). Use a tracked service, keep the receipt, and ask the desk before you ship whether any part of the postage is covered, since the sales page does not say.
How long does a refund take?
The vendor's refund page says processing starts 5 to 10 days after your package arrives (Prostadine refund page). Our brief gives 3 to 5 business days after the return is credited, then 5 to 10 days to reach a card. Expect up to a few weeks in all.
Where do I send a return?
Two addresses exist. The vendor's refund page gives 285 Northeast Ave, Tallmadge, OH 44278 (Prostadine refund page). Our brief gives 70 Park Avenue, Floor 4, New York, NY 10016. Ask the desk which one applies to your order before you pack the box.
Can I get a refund without returning the bottle?
Not as far as we can find. The refund page asks you to send back all bottles, empty or not, plus the packing slip (Prostadine refund page). The sales page FAQ says you can return what you have not used, so confirm with the desk.
What if my order shows a different seller?
Then contact the seller on your receipt. A refund policy binds the company that took your money. Orders from Amazon, eBay or other marketplaces are outside this one, and we know of no authorized listing on those sites.
Can I cancel before it ships?
Possibly. Call +1 (302) 200-3480 with your order ID as soon as you can, since an order that has not shipped is easier to stop than a refund. The vendor prints no cancel window, so ask the desk what it allows.
Who wrote this09
Written and reviewed by
Pages built from the bottle front, the sales page and linked NIH, FDA, FTC and peer-reviewed sources.
Last updated . See our editorial standards and how we check reviews. This website is run by Goprostadine, a USA Authorized Prostadine Retailer, not by the manufacturer. We are paid when you buy through our order links.
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Show the bottle to your doctor first, as the sales page itself advises, then pick a pack. Bigger packs cost less per bottle, and the 60-day guarantee counts from delivery.
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